Electrical​/Mechanical Technician - Field Service Pro

Remote Field Service Technician - Industrial Electronics

About the Role Our client, a global leader in providing advanced industrial automation solutions, is seeking a highly motivated and experienced Remote Field Service Technician to support their client base across Indonesia. This is a fully remote position, allowing you to work from your home office. You will be responsible for providing remote technical support, diagnostics, and guidance for a wide range of industrial electronic systems, including PLCs, HMI, sensors, and automation components.

The successful candidate will leverage telecommunications and remote access tools to troubleshoot issues, guide on-site personnel through repair procedures, and ensure the optimal performance of client equipment. We are looking for an individual with a strong technical aptitude, excellent problem-solving skills, and exceptional communication abilities. You will play a critical role in minimizing downtime and ensuring customer satisfaction without the need for constant on-site travel.

This is an exceptional opportunity for a seasoned technician to transition into a remote-first role, offering flexibility and autonomy while continuing to utilize their valuable skills. You will be part of a global support network, contributing to the seamless operation of industrial facilities worldwide. Our client is committed to providing their remote teams with the necessary resources and support to succeed.

Key Responsibilities

• Provide remote technical support and troubleshooting for industrial electronic and automation systems.
• Utilize remote access tools and diagnostic software to identify and resolve equipment issues.
• Guide customer on-site personnel through installation, maintenance, and repair procedures.
• Respond to service requests and manage incoming support tickets efficiently.
• Document all support interactions, technical solutions, and recurring issues in a CRM system.
• Maintain up-to-date knowledge of company products, services, and support methodologies.
• Collaborate with internal engineering and product development teams to relay customer feedback and identify product improvements.
• Ensure timely and effective resolution of customer technical challenges.
• Proactively identify potential issues and provide recommendations to prevent future problems.
• Participate in remote training sessions and maintain required certifications.

Requirements

• A minimum of 4 years of experience in industrial electronics, automation, or field service roles.
• Strong technical knowledge of PLCs, HMIs, industrial sensors, drives, and control systems.
• Proficiency in using remote access software and diagnostic tools.
• Excellent troubleshooting and problem-solving skills, with the ability to work independently.
• Exceptional verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical personnel.
• Ability to manage multiple support requests simultaneously and prioritize effectively.
• Technical degree or certification in Electronics, Electrical Engineering, or a related field.
• Comfortable working in a fully remote environment and managing own schedule.
• Familiarity with industrial communication protocols is an advantage.
• A dedicated home office setup with reliable internet connectivity is required.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and continuous learning.
• Retirement savings plan with employer matching.
• Company-provided laptop and necessary software licenses.
• Potential for performance-based bonuses.
• Access to a global network of technical support professionals.
• Work-life balance focused environment.