Help Desk Technician; Fully Remote

• Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk.
• Troubleshoot and resolve Tier 1 issues following established protocols.
• Create accurate and detailed tickets for every customer encounter.

• High school diploma or equivalent and minimum one year experience supporting hardware and software.
• Strong interpersonal, customer service, and problem-solving skills.
• Ability to work remotely in a dedicated space with reliable internet access.

• Meaningful work that makes a difference in higher education.
• A virtual workplace with flexibility and work-life balance.
• Competitive pay and robust benefits for full-time employees.

Campus Works is a consulting firm dedicated to helping higher education overcome business and technological challenges to improve student success. As a large company, it offers a virtual workplace with a focus on work-life balance and community involvement.