Technical Support Engineer; Fully Remote

• Handle complex support requests that involve examining logs, checking settings, and understanding API behavior.
• Reproduce issues, test hypotheses, and identify root causes independently.
• Pass investigation findings to developers and verify fixes when product changes are needed.

• Diagnose domain registration, DNS records, mailbox creation, and email deliverability problems.
• Investigate integration failures with email providers and authentication errors.
• Work with logs, APIs, internal tools, and write small scripts for diagnostics.

• Contribute to the knowledge base and hand over unresolved investigations to the next shift.
• Gradually get more involved in software development as you gain deeper product understanding.
• Clearly explain technical findings to customers and colleagues, ensuring transparency and next steps.

This company provides a service for managing email outreach infrastructure, helping customers register domains, create mailboxes, and configure them for email-sending tools. It is a small, engineering-focused team that values independent troubleshooting and gradual involvement in software development.