Senior Technical Support Engineer, East Canada; Fully Remote

• Act as frontline support, triaging and resolving complex customer issues with Chainguard Images using Docker, Kubernetes, and Linux.
• Escalate to Engineering when needed, maintain clear communication with customers, and document solutions.
• Participate in on-call rotation for after-hours and holiday support, and proactively drive issue resolution.

• 5+ years of enterprise support experience with a calm, customer-focused approach.
• 3+ years with Linux, Docker, and Kubernetes, plus familiarity with CI/CD, Helm Charts, and Terraform.
• Strong written and verbal communication, cross-functional collaboration, and a curious, fast-learning mindset.
• Flexible remote-first culture with team meetups, bi-annual summits, and a monthly stipend for work costs.
• 100% covered health, vision, and dental insurance for you and dependents; unlimited flexible time off.
• 18 weeks paid parental leave for birthing parents, 12 weeks for non-birthing parents, and 10-year option exercise window.

Chainguard provides hardened, secure, production-ready builds of open source software for enterprises and AI agents, helping organizations build faster and stay compliant. The company is venture-backed by top investors and serves Fortune 500 clients like OpenAI, Snap Inc., and Snowflake, fostering a culture of trust, intentional action, and customer obsession.