Technical Support Specialist; Remote

Job Functions: Information Technology | Customer Service | Engineering

Experience: Entry Level

We are looking for a technically minded and customer-focused Technical Support Specialist to provide first-line and general technical support to users across the UK.

This is a remote, entry-level opportunity suitable for candidates who enjoy troubleshooting, problem-solving and helping users resolve technical issues. You will respond to support requests, diagnose common problems, maintain accurate records and work with internal teams to ensure issues are resolved efficiently.

• Respond to technical support requests through email, chat, phone or ticketing systems.
• Troubleshoot common hardware, software, account and access-related issues.
• Provide clear and professional guidance to users.
• Log, update and manage support tickets accurately.
• Escalate complex technical issues to the appropriate internal teams.
• Support users with system access, configuration and general technical queries.
• Follow troubleshooting procedures and internal support processes.
• Maintain accurate records of incidents, actions and resolutions.
• Identify recurring technical issues and report patterns when appropriate.
• Support general IT and customer-facing technical tasks as required.

• Strong problem-solving and troubleshooting skills.
• Good written and verbal communication skills.
• Confident using computers, software applications and digital systems.
• Strong attention to detail and accuracy.
• Ability to explain technical information clearly to non-technical users.
• Good organization and time-management skills.
• Comfortable working independently in a remote environment.
• Previous technical support, helpdesk or IT experience is helpful but not essential for this entry-level role.
• Willingness to learn new systems, tools and technical processes.

• Competitive salary of £35,000–£38,000 per annum
  .
• Remote working across the United Kingdom.
• Structured onboarding and role-specific training.
• Opportunities to build practical technical support and IT experience.
• Career development and progression opportunities.
• Supportive and professional working environment.