Manager of Business Systems and IT Operations

Educators Rising is a national movement helping young people discover, explore, and step into the future of education. Through a network of more than 21,000 student members across 50 states, we create exceptional experiences that give young people a place to belong, opportunities to lead, and real experiences that help them discover what they are capable of and who they are becoming.

Teaching is our entry point, but the experience is bigger than preparing for a single career. Through chapters, coursework, competitions, conferences, leadership, and authentic practice, students build skills, belonging, agency, leadership, and professional identity while discovering the many ways they can shape the future of education.

The Manager of Business Systems and IT Operations will own our organization’s technology ecosystem, balancing strategic process engineering, efficiency optimization, and hands‑on infrastructure management. Across all initiatives, the core objective of this role is to increase efficiency, compatibility, and fluency across our platforms—ensuring that true success is measured across multiple user experiences, both internal and external.

This role is tasked with auditing, redesigning, and streamlining our core business systems—including our Association Management System (AMS), Customer Relationship Management (CRM) database, Content Management System (CMS), Learning Management System (LMS), workflow tools, and project management applications—to drive operational efficiencies, increase organizational capacity, and improve the experience of both staff and members.

A critical near‑term priority is pioneering support deflection initiatives, ranging from modernizing our phone tree/Interactive Voice Response (IVR) routing to implementing Artificial Intelligence (AI)-driven email and call response solutions to significantly reduce inbound support volume. Bringing a strong “AI-as-a-tool” mindset, this role leverages automation and emerging AI technologies to enhance internal productivity and workflows. This position combines financial analysis, vendor management, and platform strategy with day‑to‑day IT administration.

This is a 100% remote position. A laptop will be provided to you during onboarding. You are expected to be online during our business hours that align with the Eastern Time Zone. This role reports to the Chief Business and Operations Officer.

Owns the auditing, restructuring, and bi‑directional API synchronization of core enterprise databases (AMS, CRM, and LMS) and productivity infrastructure.

• Lead the comprehensive audit of our current AMS implementation and partner with leadership to evaluate whether to completely re‑implement our current system via certified partners or migrate to an alternative cloud AMS platform.
• Coordinate platform transitions, including requirements gathering, data mapping, migration planning, testing, validation, and implementation.
• Audit and optimize data flows between our CRM database, CMS, LMS, workflow tools (for awards, abstracts, and grants), project management software, and core financial or membership databases, ensuring robust bi‑directional Application Programming Interface (API) synchronization and data integrity.
• Lead the technical execution and change management for our core productivity and collaboration infrastructure—administering Microsoft 365 (M365; including SharePoint management and Power Platform automation workflows) or Google Workspace environments, ensuring seamless Outlook compatibility and optimizing collaboration tools (Teams vs. Slack).

• Core database…