Technical Support Specialist; Fully Remote

• Act as the technical bridge between customers and product/engineering teams.
• Resolve escalated, complex technical issues involving integrations and ERP workflows.
• Drive continuous improvement in product and support processes.

What you'll do:

• Perform technical troubleshooting and resolution for advanced issues.
• Collaborate with Product, Engineering, and QA on software releases and bug escalation.
• Document solutions and maintain knowledge base articles.

What you'll bring to the team:

• Proven experience supporting ERP systems or complex SaaS platforms.
• Strong problem-solving skills including SQL, API diagnostics, and system integration.
• Excellent communication skills to translate technical details for non-technical audiences.

Additional Considerations:

• Balance speed with technical depth for sustainable root-cause solutions.
• Influence support and product direction by understanding customer pain points.

Versapay is a platform that automates accounts receivable by streamlining B2B payments and reconciliation, providing end-to-end cash flow clarity. With 10,000 customers and 5M+ companies transacting, they facilitate 110M+ transactions and process $300B+ in payments volume annually, fostering a data-driven culture.