PC TECHNICIAN

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Technology Services (DTS) 1400 West Washington Street, Phoenix, Arizona 85007

Salary: $50,336 - $56,453

Grade: 20

Closing Date:
November 15, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a PC Technician.

The PC Technician remotely supports and maintains state-issued computer systems, desktops, peripherals, mobile devices, and agency approved applications. This includes (but is not limited to) software installations, network configurations, hardware connectivity, diagnostics, repair, maintenance, upgrade, and audit/tracking of state-issued equipment. Position will be responsible for ticket/queue monitoring and responding-to and updating assigned tickets (incidents and requests) promptly and proficiently. Additional duties may include the update of technical documentation, maintenance of knowledge base, and providing direct end user support and assistance as needed using remote support tools.

The DTS Tier-2 Remote Team provides services to all DES offices statewide as well as to staff who may be operating in a mobile capacity or remote status. Statewide responsibilities may require travel, overtime, and occasional support beyond those of normal operating hours. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.

All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Process service requests utilizing remote support tools to troubleshooting DES computers, devices, and peripherals. Support may include but is not limited to Google Apps, Microsoft Applications, Voice, Web, and Ticketing applications.
• Remotely support state-issued PC hardware and peripherals agency-wide. This includes application installation/configuration/troubleshooting, network drive access, hardware diagnostics, performance improvement, problem resolutions, OS and local system security patching.
• Assist in the remote installation of new or re-purposed PC hardware, software, and peripherals agency-wide with accuracy and in a timely fashion. Work on multiple assigned service requests simultaneously while managing priorities and workload.
• Maintenance and updates to end-user mobile devices as needed, including but not limited to Smartphones and Tablet PCs. Protect hardware and coach end users in proper agency Security and Responsible use policies.
• Knowledge Management (KM) requires that the technician prepare documentation pertaining to software and hardware within the scope of IT support. Compose documents in a logical format using industry’s best practices and divisional standards including graphics as necessary.

Knowledge of:

• Principles, capabilities, and operation of networked devices such as servers, PC's, network and communications devices such as workstations and network interface cards
• Desktop management and monitoring of application management, physical and software security solutions, virus protection, software distribution, and general version control
• Current and supported Operating Systems (OS) and Applications, including but not limited to Windows 10, Windows RT, MS Office Professional, O365 and network protocols TCP/IP
• Virtual Machines and Virtual Computing
• Vendor technologies, in-house developed applications and client computing hardware

Skills In:

• Complicated integration of hardware and software components to effectively…