IT Support Specialist

The Improvement Association is seeking an IT Support Specialist to join our team in Emporia. This full-time, remote position offers an excellent opportunity for an entry-level professional to launch a career in IT support within the consumer services industry.

As an IT Support Specialist, you will serve as a first point of contact for staff members experiencing technology issues, providing timely troubleshooting, installation, and maintenance support for hardware, software, and network systems. You will help keep our operations running smoothly while ensuring a positive experience for every user you assist.

This role offers a competitive yearly salary in USD along with the flexibility of remote work. It is an ideal position for motivated individuals eager to build technical expertise and grow within a supportive organization.

• Provide first-line technical support to staff via phone, email, and remote tools
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain computers, peripherals, and business applications
• Set up user accounts, permissions, and access to company systems
• Document support requests, solutions, and recurring issues in the ticketing system
• Escalate complex problems to senior IT staff when necessary
• Assist with onboarding and offboarding of employees and their equipment
• Perform routine system updates, patches, and preventive maintenance
• Educate users on best practices for security and efficient use of technology
• Monitor systems for performance issues and report potential problems

• High school diploma or equivalent; an associate or bachelor's degree in IT or a related field is a plus
• Entry-level experience in IT support, help desk, or a related technical role
• Working knowledge of Windows and macOS operating systems
• Familiarity with basic networking concepts, including TCP/IP, Wi-Fi, and VPNs
• Strong problem-solving skills and a methodical approach to troubleshooting
• Excellent verbal and written communication skills
• Ability to remain patient and professional when assisting users
• Self-motivated with strong time management skills and the ability to work independently in a remote environment
• Preferred:
  Familiarity with ticketing systems, Microsoft 365, or Google Workspace
• Preferred:
  CompTIA A+ or other entry-level IT certification