Lead Salesforce Technical Architect; Remote

VIATEQ is looking for a Lead Salesforce Technical Architect to support our Prime contractor and government customer. The position is remote. This position requires the candidate to be able to obtain a Public Trust. We are seeking a Lead Salesforce Technical Architect to support the CRM, Integration, and Platform Services workforce. This role will support CRM case management, customer engagement, workflow automation, data integration, reporting, and governed platform delivery while helping the customer deliver secure, reliable, accessible, and maintainable digital services.

The successful candidate will define target architecture, technical standards, platform roadmaps, integration patterns, and governance decisions and will work closely with government stakeholders, architects, engineers, product owners, cybersecurity, operations, and business users to convert requirements into mission-aligned platform capabilities.

• Design, configure, develop, integrate, test, document, and sustain Salesforce capabilities using Sales Cloud, Service Cloud, Experience Cloud, Omni Studio, Flow, Apex, Lightning Web Components, APIs, Dev Ops Center, and Salesforce integration patterns.
• Support CRM data models, sharing models, role hierarchies, automation, Lightning experiences, integrations, reporting, and environment management.
• Translate business, mission, security, accessibility, and operational requirements into practical technical solutions.
• Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities.
• Develop reusable patterns, configuration standards, automation, documentation, and support procedures that reduce delivery and sustainment risk.
• Troubleshoot complex issues across platform configuration, code, data, APIs, identity, security, performance, and user experience.
• Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams to align delivery with federal operating expectations.
• Maintain clear technical documentation, design decisions, implementation notes, test evidence, and operational runbooks.

• ~ Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience.
• ~8+ years of experience in senior architecture or technical leadership, preferably in complex enterprise or government environments.
• ~ Hands-on experience with Salesforce implementation, configuration, development, integration, testing, or operations.
• ~ Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes.

• Salesforce Administrator, Platform Developer, Platform App Builder, Sales Cloud, Service Cloud, Experience Cloud, Sharing and Visibility Architect, Application Architect, System Architect, or CTA credential.
• Experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery.
• Experience with Section 508, cybersecurity, auditability, data protection, and operational documentation expectations.

• Strong hands-on knowledge of Salesforce capabilities, implementation patterns, administration, development, integration, and lifecycle management.
• Ability to design and implement secure, supportable, upgrade-aware solutions that avoid unnecessary customization and reduce technical debt.
• Experience with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination.
• Ability to document technical designs, configuration decisions, operational procedures, test results, and risks in…