Sales Technology Enablement Specialist

When our values align, there's no limit to what we can achieve.

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

Home Based, USAbout the role Sales Operations is looking for a commercially minded, technology savvy, hands-on teammate to help the Commercial Sales organization get more value from its technology, particularly AI-enabled tools. This role will focus on understanding how sales teams work, identifying practical ways technology can improve their effectiveness, and helping users confidently adopt those solutions.

A key area of focus will be the use Enterprise AI tools (Copilot, Claude, Glean, etc.): helping shape useful skills, agents, workflows, and data-access artifacts that make relevant information easier to find and insights easier to act on. The role will also support effective use of other approved commercial applications. The Analyst will own the business need, user experience, requirements, testing, and adoption;

they will partner with Parexel Data & Technology (D&T) for citizen development as well as any custom work, integrations, or other effort requiring technical engineering.

Reporting to the Executive Director, Sales Operations, this person will translate ideas from the Commercial team into practical, supported ways of working. They will combine curiosity about AI with strong communication, follow-through, and a service mindset.

What you’ll do Improve commercial effectiveness with technology. Spend time with Sales and Commercial users to understand their priorities and friction points, then recommend practical ways to improve preparation, research, account work, communication, and other sales activities.

Enable AI adoption. Help users apply Enterprise AI and other approved AI-enabled tools to real sales tasks. Develop examples, prompt guidance, short trainings, demonstrations, and office hours that make the tools approachable and useful.

Shape Enterprise AI experiences. Create and maintain Enterprise AI skills, agents, workflows, and artifacts using available tools’ capabilities. Help Sales users and managers access approved data, find relevant information, and surface useful trends, exceptions, or insights—with clear source context and appropriate access controls.

Coordinate with D&T when development is needed. Serve as the Sales Operations business partner for requests requiring custom development, integrations, or deeper technical changes. Provide clear requirements, represent the user perspective, coordinate decisions, and support business testing and rollout. This role does not own software engineering or custom technical development.

Support day-to-day use of Sales Technology. Provide first-line guidance for assigned commercial applications; help users navigate features, resolve common issues, and identify when a request should be routed to a platform owner, vendor, or D&T.Coordinate business-side administration. Support appropriate user onboarding, access requests, license and usage coordination, documentation, and communications for assigned tools, working with platform owners and D&T as needed.

Test and improve user-facing solutions. Check workflows and outputs against realistic sales scenarios, gather feedback, identify gaps, and coordinate refinements. Make sure users understand an AI tool’s limitations and when to verify its output.

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