Technical Support Engineer

Location:

Fully Remote / Home-Based (UK)

Salary: £45,000-£50,000 + Bonus + Benefits

Sector:
Construction Products / Passive Fire Protection

We are recruiting for a well-established specialist manufacturer of passive fire protection products, supplying the UK construction industry.

Our client is looking to appoint a Technical Support Engineer / Technical Advisor to join its growing technical function. This is an excellent opportunity for someone with a technical background in construction products who enjoys solving problems, supporting customers and providing practical, commercially aware technical advice.

Working closely with the Technical Manager and wider commercial team, you will act as the first point of contact for technical enquiries from customers, architects, contractors and internal colleagues.

The position offers the opportunity to develop specialist expertise in passive fire protection while playing an important role in shaping and improving the company's technical support function.

Your responsibilities will include:

• Acting as the first point of contact for incoming technical enquiries, managing a dedicated technical inbox and responding to telephone enquiries.
• Providing practical technical advice to customers, architects, contractors, specifiers and the internal sales team.
• Reviewing architectural drawings, specifications and construction details to identify suitable products and technical solutions.
• Advising on product applications, installation requirements, technical performance and relevant test evidence.
• Taking a commercially aware, solutions-focused approach to technical queries, exploring suitable alternatives where appropriate.
• Liaising with the Technical Manager on more complex technical matters, ensuring enquiries are resolved accurately and efficiently.
• Developing and improving systems for logging, tracking, prioritising and managing technical enquiries.
• Helping establish a structured technical knowledge base, including product information, approved technical responses and supporting documentation.
• Working collaboratively with the sales team to provide responsive, professional technical support.

We are looking for someone with a strong technical understanding of construction products who can communicate confidently with customers and colleagues alike.

• Experience in a technical support, technical advisory, applications engineering or similar role within construction products, building materials or a related engineering environment.
• The ability to read and interpret architectural drawings, construction details and technical specifications.
• Experience advising customers on product suitability, applications and technical requirements.
• An understanding of construction methods, building regulations and relevant industry standards.
• A commercially aware mindset, with the ability to identify practical solutions rather than simply highlighting technical limitations.
• Excellent written and verbal communication skills, with the confidence to engage with architects, contractors, customers and internal sales colleagues.
• Strong organisational skills, attention to detail and the ability to manage multiple enquiries and competing priorities.
• A proactive, resilient and collaborative approach.
• Experience in passive fire protection, fire stopping, fire-rated building products, façade systems or related specialist construction products would be particularly advantageous. Knowledge of Approved Document B, fire testing and certification would also be beneficial.
• However, direct passive fire protection experience is not essential for someone with a strong technical foundation in construction products and the willingness to develop specialist knowledge.

• £45,000-£50,000 basic salary
• Company bonus scheme
• Fully remote / home-based position
• 23 days' annual leave
• Company pension contribution
• Specialist technical training and development
• The opportunity to help shape and develop an expanding technical support function
• A collaborative working environment with direct access to an experienced Technical Manager