IT Service Desk Associate – Windows & Mac Support; Remote

Boston University IS&T is hiring a Service Desk Specialist I to be the main contact for the BU community, delivering first and second level tech support across phone, in-person, and ticketing channels. You will document incidents, resolve or route requests, and support Windows/Mac, courseware, accounts, and networked apps.

Roles include rotating night/weekend/holiday coverage with periodic opportunities to work from home.

We are looking to fill the IT Service Desk Associate – Windows & Mac Support (Remote) position at Boston University in Boston, MA, United States.

Full responsibilities and requirements are described in the listing above.

Learn more about the IT Service Desk Associate – Windows & Mac Support (Remote) role in the description above.

We appreciate your interest in this position.

Join Boston University and contribute to our ongoing work.