Técnico Helpdesk

Location:

Venezuela

We are looking for a Level 2 Support Technician with strong technical knowledge and problem-solving skills to join our global IT team. If you are a proactive professional with experience in multi-client environments and you are passionate about infrastructure and virtualization, this position is for you!

The role is performed 100% remotely, working in direct alignment with the Madrid, Spain time zone.

Monday to Friday: 14:00h to 23:00h (Spain time).

The continuity of our service is essential. Therefore, the position requires availability to take alternating on-call shifts (two weeks per month).

On-call schedule:
Monday to Friday (from 17:45h to 8:00h Spain time) weekly, and weekends/holidays in Madrid (24-hour shifts).

On-call responsibilities:
Bilingual support (Spanish/English), resolution of incidents on Windows/Linux servers, basic networking support, and handling of SOC alerts.

Languages:

Advanced English (essential for verbal technical support).

Experience:

User support in multi-client, multi-platform environments and mastery of ticketing tools.

Operating Systems:
Advanced knowledge of Microsoft, iOS and Android.

Microsoft 365:
Basic administration (Exchange Online, Teams, Intune for device deployment).

Virtualization:
Experience with VMware, Proxmox or Hyper-V (management of virtual hardware, snapshots, etc.).

Servers and Web:
Administration of Windows Server, Linux (logs, Docker, web hosting).

Networking:
Network diagnostics, connectivity, basic switching and VLANs.

Valued:
Basic knowledge of a SOC environment.

Professional fees:
In USD through Ontop.