IT Specialst

We’re looking for a reliable, technically minded, and service-oriented IT Specialist to provide technical support, troubleshoot hardware and software issues, maintain IT systems, and assist employees with day-to-day technology needs. This role is ideal for candidates who enjoy solving technical problems, supporting users, learning new technologies, and working independently in a fully remote environment.

• Provide technical support to employees through email, chat, phone, and remote support tools
• Troubleshoot hardware, software, network, and account-related issues
• Assist employees with computer, laptop, printer, monitor, and peripheral setup
• Install, configure, update, and maintain software applications and operating systems
• Create, manage, and troubleshoot user accounts and access permissions
• Support Microsoft 365, Google Workspace, collaboration tools, and other business applications
• Diagnose basic connectivity, Wi‑Fi, VPN, and network access issues
• Assist with onboarding and offboarding by preparing equipment, accounts, and system access
• Maintain accurate records of IT equipment, software licenses, user accounts, and support requests
• Monitor and respond to IT support tickets and prioritize issues based on urgency
• Document technical issues, troubleshooting steps, and resolutions
• Escalate complex technical problems to senior IT staff or external vendors when necessary
• Assist with system updates, security patches, backups, and routine maintenance
• Help maintain IT policies, procedures, technical documentation, and user guides
• Support cybersecurity practices, including password management, access controls, and security awareness
• Assist employees with remote‑work technology and collaboration tools
• Identify recurring technical issues and recommend improvements to IT processes
• Coordinate with vendors and service providers when technical assistance or equipment is required
• Participate in IT projects, system implementations, upgrades, and technology initiatives
• Perform other IT support and administrative duties as assigned
• Entry‑Level / Junior candidates are welcome to apply
• 0–3+ years of experience in IT support, help desk, technical support, systems administration, or a related field
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is a plus but not required
• Strong troubleshooting and problem‑solving skills
• Basic understanding of computer hardware, software, operating systems, and networking
• Familiarity with Windows and/or macOS environments
• Experience with Microsoft 365, Google Workspace, or similar productivity platforms is a plus
• Familiarity with help desk, ticketing, remote‑support, or IT service management systems is a plus
• Basic understanding of TCP/IP, DNS, Wi‑Fi, VPNs, and common network concepts
• Strong attention to detail and documentation skills
• Excellent written and verbal communication skills
• Ability to explain technical information clearly to non‑technical users
• Strong customer‑service and interpersonal skills
• Ability to prioritize multiple support requests and manage time effectively
• Comfortable learning new technologies, applications, and IT systems
• Ability to work independently while collaborating effectively with remote teams
• Professional, patient, dependable, and service‑oriented attitude
• Willingness to continuously develop technical skills
• Based in the United States and legally authorized to work in the U.S.
• Able to work effectively in a fully remote environment
• Reliable internet connection and suitable home office setup

What We Offer

• Fully remote work arrangement within the United States
• Flexible and supportive work environment
• Comprehensive training and onboarding
• Hands‑on experience with real‑world IT systems and technologies
• Opportunities to develop skills in technical support, networking, systems administration, and cybersecurity
• Exposure to modern cloud, collaboration, help desk, and remote‑support technologies
• Career growth opportunities toward IT Support Specialist, Systems Administrator, Network Administrator, Cloud Support Specialist, or IT Manager roles
• Supportive and collaborative remote workplace culture
• Continuous learning and professional development opportunities
• Opportunities to participate in IT projects and technology initiatives
• Competitive compensation and benefits package