Head of IT Infrastructure & Operations, Sr. Director; remote

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Location:

Gaithersburg, MD, US, 20879 Gaithersburg, MD, US, 20879 US

Preparedness today, safer tomorrow.

Emergent is a leading public health company that delivers protective and life-saving solutions to communities around the world.

We go where others won’t, taking on some of the biggest public health challenges to protect and enhance millions of lives, and create a better, more secure world.

Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed to protect and enhance life.

At Emergent, our work protects communities and strengthens global health security. As
Head of IT Infrastructure & Operations
, you will lead the organization’s global technology infrastructure and end-user services.
Reporting to the Chief Information Officer, the Senior Director, Head of IT Infrastructure & Operations leads the strategy, engineering, security, reliability, and day-to-day operation of the company’s global technology infrastructure and end-user services. The role is accountable for resilient, secure, compliant, and cost-effective delivery across hybrid cloud, data centers, networks, compute, storage, workplace technology, service management, collaboration, and infrastructure platforms supporting a global 24/7 business and regulated operations.

The position modernizes the infrastructure operating model through automation, observability, data-driven service management, and responsible use of AI, while maintaining disciplined lifecycle, continuity, validation, and vendor governance.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Serve as a member of the CIO’s IT Leadership Team and act as the executive owner for enterprise infrastructure and operations capabilities.
• Define and execute a multi-year infrastructure and operations strategy, architecture, investment roadmap, lifecycle plan, and operating model aligned to business priorities, enterprise architecture, cybersecurity, data strategy, and application modernization.
• Translate technology choices into clear business outcomes, risks, service commitments, investment requirements, and decision points for senior leaders.
• Bring an infrastructure, integration, resiliency, and operability perspective to enterprise programs, acquisitions, site changes, and major technology initiatives.

• Lead a fit-for-purpose hybrid cloud strategy spanning public cloud, SaaS, private hosting, and on-premises environments; establish standards for landing zones, connectivity, identity integration, workload placement, scalability, portability, and cost governance.
• Own infrastructure architecture and engineering standards for networks, compute, storage, backup, recovery, databases and middleware where assigned, collaboration, telephony, endpoint and workplace platforms, and core operational tooling.
• Partner with application, data, security, quality, and business teams to ensure platforms are interoperable, supportable, validated where required, and designed for availability, performance, recoverability, and lifecycle sustainability.
• Establish technology currency and technical-debt practices that reduce unsupported platforms, single points of failure, and avoid operational risk.

• Lead global 24/7 infrastructure operations, service desk, workplace services, major incident management, problem management, change enablement, configuration and asset practices, capacity…