IAM Business Analyst; Remote

United States

Suitability/Public Trust

Fully remote

Information Technology

GovCIO is currently hiring an IAM Business Analyst to gather, analyze, and document business and functional requirements for the enterprise Identity, Credential, and Access Management (ICAM) program supporting the Department of Veterans Affairs. This role bridges VA stakeholders and the IAM engineering, architecture, and quality assurance teams — writing requirements and user stories, mapping business processes, and supporting Agile/SAFe sprint delivery across ICAM products, including Internal/External Single Sign-On (SSO), Identity Governance and Administration (IGA), Privileged Access Management (PAM), and the Master Person Index (MPI).

The IAM Business Analyst helps ensure that new and enhanced ICAM capabilities — including identity resolution and person-matching features — are clearly defined, traceable, and validated prior to release. This will be a fully remote position located within the United States.

The contract has not been awarded; this position remains unfunded and is contingent upon the award of the contract.

• Gathers, analyzes, and documents business and functional requirements for ICAM products in partnership with Project/Program Managers, engineering, architecture, and VA stakeholders.

• Writes Business Requirements Documents (BRDs) and well-formed user stories with testable acceptance criteria to support Agile/SAFe sprint delivery.

• Supports backlog refinement, sprint planning, and prioritization activities for ICAM product teams.

• Maps AS-IS and TO-BE business processes and workflows for identity and access management functions, including identity resolution and person-matching enhancements.

• Analyzes the impact of proposed changes across interconnected ICAM systems and dependent applications, identifying risks, dependencies, and downstream effects.

• Supports user acceptance testing (UAT) and release readiness activities in coordination with the IAM SQA Engineer and Release Manager.

• Maintains requirements, user stories, and process documentation in Jira and Confluence (or comparable tools).

• Facilitates requirements workshops and stakeholder interviews to clarify scope and validate business needs.

• Translates complex technical ICAM concepts — such as SSO, MFA, PAM, and IGA — into clear business requirements for non-technical stakeholders.

• Supports data analysis and reconciliation efforts to validate identity data quality and requirements traceability.

• Contributes requirements status, backlog health, and risk information to program reporting.

• Ensures requirements and documentation comply with applicable federal policy and agency-specific standards.

• Bachelor's degree, plus 8+ years of experience as a Business Analyst supporting IT programs (or commensurate combination of education and experience).

• Experience working within Agile Scrum or SAFe delivery teams.

• Demonstrated experience writing Business Requirements Documents (BRDs) and user stories with testable acceptance criteria.

• Experience supporting backlog refinement and sprint planning activities.

• Experience mapping AS-IS/TO-BE business processes and workflows.

• Strong analytical, written, and verbal communication skills, with the ability to translate complex technical concepts for non-technical stakeholders.

• Experience using Jira (or other comparable tools) to maintain requirements and project artifacts.

Ability to obtain and maintain a Suitability/Public Trust clearance.

• Experience supporting an IAM/ICAM or other IT program at the Department of Veterans Affairs or another federal civilian agency.

• Familiarity with IAM/ICAM concepts and…