Remote IT Technicin

We’re looking for a motivated, reliable, and technically minded Remote IT Technician to provide technical support, troubleshoot hardware and software issues, and assist employees with day-to-day technology needs. This role is ideal for candidates who enjoy solving technical problems, helping users, and working with IT systems in a fully remote environment.

• Provide remote technical support to employees and users through phone, email, chat, and remote support tools
• Diagnose and troubleshoot hardware, software, connectivity, and system-related issues
• Assist users with computer setup, configuration, software installation, and account access
• Troubleshoot Windows, macOS, and common business applications as required
• Support printers, peripherals, mobile devices, and other workplace technology
• Assist with password resets, account access, and basic user administration
• Configure and maintain computers, workstations, and other IT equipment
• Install, update, and troubleshoot software applications
• Assist with network connectivity, VPN, Wi-Fi, and basic networking issues
• Monitor and respond to IT support tickets and service requests
• Document technical issues, troubleshooting steps, and resolutions accurately
• Escalate complex technical problems to senior IT staff or specialized teams
• Assist with onboarding and offboarding by preparing equipment and managing user access
• Maintain accurate IT asset and equipment records
• Follow established IT security policies, procedures, and best practices
• Assist with software updates, system maintenance, and routine IT tasks
• Identify recurring technical issues and provide feedback to improve IT support processes
• Maintain professional and helpful communication with users
• Support IT projects and other technical tasks as assigned
• Entry-Level / Junior candidates are welcome to apply
• 0–3+ years of experience in IT support, help desk, technical support, system administration, or a related field
• Basic understanding of computer hardware, operating systems, software, and networking
• Familiarity with Windows and/or macOS
• Basic knowledge of TCP/IP, DNS, Wi-Fi, VPNs, and common networking concepts
• Familiarity with Microsoft 365, Google Workspace, or similar productivity platforms is a plus
• Experience with help desk or ticketing systems is a plus
• Familiarity with remote desktop and remote support tools is a plus
• Basic understanding of cybersecurity and IT security best practices
• Strong troubleshooting and problem-solving skills
• Excellent attention to detail
• Strong written and verbal communication skills
• Ability to explain technical issues clearly to non-technical users
• Ability to prioritize multiple support requests and meet response-time expectations
• Ability to work independently and collaborate effectively with distributed teams
• Professional, patient, and customer-focused attitude
• Relevant certifications such as CompTIA A+, Network+, or similar are a plus
• Willingness to learn new technologies and IT systems
• Based in the United States and legally authorized to work in the U.S.
• Able to work effectively in a fully remote environment
• Reliable internet connection and suitable home office setup

• Fully remote work arrangement within the United States
• Flexible and supportive work environment
• Comprehensive training and onboarding
• Hands-on experience with real-world IT systems and technical support
• Opportunities to work with modern IT infrastructure, cloud services, security tools, and support platforms
• Career growth opportunities toward IT Support Specialist, Systems Administrator, Network Administrator, Cloud Support Engineer, or IT Operations roles
• Supportive and collaborative remote workplace culture
• Opportunities to work with experienced IT professionals and cross-functional teams
• Continuous learning and professional development opportunities
• Opportunities to pursue relevant technical certifications and develop IT skills
• Competitive compensation and benefits package