Program Manager - Digital Fraud; Remote

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Come join us to create what's next. Let’s define tomorrow, together.

Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly.

We’re on a path to becoming the best airline in aviation history. Join our Cybersecurity and Digital Risk (CDR) team to help lead the industry in cyber safety, security and resilience. United's CDR team plays a critical role in protecting our operations by enabling secure and resilient systems, managing threats and vulnerabilities, and ensuring swift response and recovery. Our mission is to seamlessly embed cybersecurity and digital risk management into every aspect of our business.

We help drive progress and growth through trusted digital solutions, safeguarding assets and empowering our team, all while promoting a cyber-safe and secure environment that supports resilient airline operations.

United offers a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401(k), and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world and help us keep our airline cyber safe?

Job Overview and Responsibilities

The Program Mgr, Digital Fraud leads complex, enterprise Digital Fraud programs within Cybersecurity & Digital Risk, translating fraud strategy into coordinated roadmaps, funded initiatives and measurable business outcomes. This role connects the Fraud team and business partners to deliver capabilities that reduce fraud loss, increase customer trust, protect customers and digital assets, and balance security with customer experience. The Program Manager will govern scope, dependencies, risk, vendors, financials, operational readiness and benefits realization across use cases.

Uses approved artificial intelligence and automation tools to improve program analysis, planning, reporting and decision support with appropriate human validation and data safeguards.

• Digital Fraud Strategy, Roadmap & Portfolio:
  Translate enterprise fraud strategy, threat intelligence, operational priorities, analytical insights and engineering dependencies into an integrated roadmap; manage initiative intake, prioritization, sequencing and portfolio governance across customer and workforce use cases
• Program Delivery & Operationalization:
  Lead complex digital fraud initiatives from business case, requirements and solution planning through engineering delivery, operational readiness, launch, adoption and benefits realization
• Governance, Risk & Controls:
  Coordinate fraud and identity-risk assessments, control requirements, privacy, accessibility, audit/regulatory evidence, customer-experience considerations and accountable approvals across business, identity and cybersecurity organizations
• Funding, Vendor & Contractor Management:
  Manage program funding, forecasts, business cases, vendor and platform governance, implementation partners, contracts, contractor delivery, risks and performance
• Matrix Delivery Leadership:
  Coordinate Product Owners, Business Analysts, Fraud Strategy, Fraud Operations, Detection Engineering, Data Analytics and delivery partners through matrix leadership…