Data Center Infrastructure Engineer; Remote from

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As our new Data Center Infrastructure Engineer you will provide implementation, operations, and Tier 2 support for the shared enterprise network services the team provides to 20 member organizations, including data center networking; connectivity to cloud providers (AWS, Microsoft Azure, and Google Cloud); WAN transport; enterprise wireless; F5 application delivery and load balancing; and network and application monitoring, performance management, and troubleshooting.

You will configure, deploy, monitor, maintain, and troubleshoot data center, WAN, wireless, cloud connectivity, and F5 load balancing infrastructure. The position executes approved changes and maintenance, responds to monitoring alerts, resolves incidents and service requests from member organizations, onboards applications and sites to standard services, completes assigned project tasks, and maintains accurate network documentation. Decisions made by this position are generally limited to assigned services, devices, and tasks;

design decisions, deviations from standards, and high-risk changes are referred to a Senior Infrastructure Engineer. The position is expected to build skills toward senior-level design and leadership responsibilities.

Some of the day to day opportunities include:

Configuring, installing, and deploying network infrastructure for shared enterprise services according to approved designs, standards, and configuration templates. Work includes data center switches and fabric configuration, WAN and SD-WAN edge devices and carrier circuits, wireless access points and controllers, cloud connectivity (for example, BGP peering and routing for AWS Direct Connect, Azure Express Route, and Google Cloud Interconnect), and F5 BIG-IP configuration such as virtual servers, pools, health monitors, and SSL/TLS certificates.

Preparing MOPs for standard and normal changes, submits change requests, executes changes during scheduled maintenance windows, performs pre- and post-change validation, and performs network and F5 software upgrades and security patching to remediate vulnerabilities.

Providing Tier 2 support for enterprise network services used by member organizations.

Monitoring network and application health, responds to alerts, and troubleshoots and resolves incidents and service requests involving routing, switching, data center connectivity, WAN circuits, SD-WAN, wireless, cloud connectivity, F5 load balancing and certificates, DHCP/DNS/IPAM, and network performance. The position uses monitoring tools, AI-assisted analytics, flow data, device logs, and packet captures to isolate problems; works with carriers, cloud providers, and vendors on circuit, connectivity, and hardware issues;

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