Tier 1 Help Desk Specialist – Remote
Listing for:
Aretec, Inc.
Remote/Work from Home
position
Listed on 2026-11-13
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Aretec, Inc. is hiring a Help Desk Specialist I (Tier 1 Agent – Internal) to support the CBP Technology Service Desk. The role requires serving as the first level of technical support for CBP employees, logging support requests in Service Now, and requires a high school diploma with at least 1 year of customer service experience. Candidates must be U.S. citizens and pass a CBP Background Investigation.
The position offers rotating shifts in a primarily remote work setting.
This is an excellent opportunity to take on the Tier 1 Help Desk Specialist – 24/7 Remote Support role at Aretec, Inc. This opportunity is part of our work in IT & Technology. The advertised compensation is 40.000 - 60.000.
This role offers the option to work remotely. We aim to respond to suitable candidates as soon as possible.
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