UX writer

Position: UX writer for travel experiences
At , data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample.

Through our products, partners and people, we can empower everyone to experience the world.
Define and drive content strategy and messaging across Marketplace experiences, from search and discovery through trip planning. Aligning teams around a shared direction that supports our Connected Trip vision
Lead end-to-end content strategy across web and app, from understanding customer needs and shaping the approach through writing and prompting, implementation, localisation and evaluation
Identify opportunities to use AI to make discovery and trip planning more useful, and work with teams to turn them into clear, customer-focused experiences
Align content approaches and priorities across complex products and teams, influencing direction in line with customer needs and business goals
Partner with Product, Engineering, ML, Research, Design and other stakeholders to resolve competing needs, manage dependencies and deliver cohesive experiences
Use customer research, product data and experimentation to inform strategy, assess impact, and identify opportunities and risks
Set and role model high standards for UX Writing and Content. Coach and mentor peers, lead craft feedback, and work with leaders and topic experts to improve localisation, quality and tooling across the area
Communicate decisions, progress, learnings and opportunities to stakeholders and leaders
8+ years of directly applicable individual contributor experience – this includes past experience working in e-commerce or data-driven product teams
Strong work ethic, self-directed and resourceful. Able to work in a complex and ambiguous environment
Solution-oriented and results-driven
Technical. Quickly learns new tooling and is able to interpret data
Collaborates well with peers and can adapt communication style and influence stakeholders at various levels of seniority
Documented creative ability to develop ideas, strategies, hierarchies and propositions to engage customers
Experience and knowledge of A/B and multivariate testing processes to improve user experiences and interfaces
Experience working with tech, commercial and legal stakeholders amongst others
Knowledge of lean UX, design thinking and agile methodologies
Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office
Commuting allowance and bike reimbursement scheme
Discounts & Wallet credits to spend on our products, upgrade to  Genius Level 3, and friends & family  discount vouchers
Free access to online learning platforms, development and mentorship programs
Global Employee Assistance Program, free Headspace membership
Bi-annual performance conversations, company-wide mentoring program, and internal development opportunities
Unlimited access to online learning platforms:
Udemy, Coursera, Linked In learning, O'reilly