Business Analyst, AI Enablement, Service Delivery Team

Location:

Omaha, NE, US

Requisition :183005

Job Level:Mid Level

Market:Corporate Home Office

Employment Type:Full Time

Kiewit Technology Group is seeking a Business Analyst with AI enablement to identify and automate high-volume, repetitive work across Kiewit Service Delivery, both Tier 1 and Tier 2 Support. This role analyzes support processes, ticket trends, and technician workflows to identify opportunities for improvement, then translates those opportunities into AI-powered solutions, bots, automations, and self-service capabilities. The ideal candidate combines strong business analysis skills, hands‑on experience creating and supporting AI and automation solutions, and practical Service Desk experience.

Success in this role means giving time back to support teams, improving employee support experience, and enabling technicians to focus on work where human expertise adds the most value.

Kiewit Technology Group (KTG) enables the success of a Fortune 250 construction and engineering firm through purpose‑built technology that drives business value. KTG supports core business processes - from field execution and project financials to HR and supply chain - ensuring systems are optimized for efficiency, compliance, and cost control.

KTG focuses on maximizing return on technology investments by improving decision‑making with real‑time data, reducing manual overhead, and aligning our systems with strategic business objectives. As part of KTG, your contributions will directly influence how we manage support life cycles, deploy resources, and meet financial targets.

This is a full time in office role located on our LaVista, NE campus. This is not a hybrid or remote opportunity.

• Analyze Service Desk processes, ticket trends, recurring issues, and technician workflows
• Identify high-volume, repetitive, manual, or time‑consuming work that can be improved
  · Gather requirements from technicians and support leaders and translate them into solutions
• Build and maintain AI agents, bots, workflow automations, and self‑service solutions
• Develop prototypes and proofs of concept, then help move successful ideas into sustainable support processes
• Measure whether solutions are reducing repetitive work and improving the support experience
• Document processes, requirements, solutions, and support procedures
• Partner with Service Desk technicians to test solutions and incorporate frontline feedback
• Help technicians understand and adopt new AI‑enabled workflows and tools
• Work within Kiewit security, privacy, and responsible‑AI requirements
• Develop and Maintain Service Now reports and dashboards

• Bachelor’s degree in Information Technology, Business, or a related field preferred. Equivalent professional experience in business analysis, AI and Automation, IT Support, Service Desk, or related disciplines will be considered.
• 2–10 years of experience in business analysis, process improvement, automation, Service Desk, Help Desk, IT support or a related role
• Experience analyzing support processes and translating business problems into technical requirements
• Hands‑on experience building or supporting AI agents, chatbots, workflow automation, or low‑code solutions
• Experience with Microsoft Copilot Studio, Microsoft Scout, Power Automate, Power Platform, or comparable platforms preferred
• Ability to analyze operational data and identify patterns, recurring issues, and opportunities for automation
• Strong troubleshooting and problem‑solving skills
  · Ability to communicate effectively with both technical and non‑technical employees ·
• Preferred experience with Service Now data, reporting, and metrics
• Practical…