ServiceNow CMDB Architect Remote

Ensisinfo Inc is looking for a talented and driven Service Now CMDB Architect to join our growing team in Los Angeles, CA. This is an exciting opportunity to lead and shape enterprise-level Configuration Management strategies using the Service Now platform. If you're passionate about Discovery, CMDB design, and building scalable IT infrastructure solutions, we want to hear from you!

• Design, implement, and maintain the Service Now CMDB architecture to support enterprise IT operations
• Lead Configuration Management initiatives, ensuring data accuracy, integrity, and completeness across the CMDB
• Configure and manage Service Now Discovery to automate the identification and mapping of IT assets and infrastructure
• Define and enforce CI (Configuration Item) relationships, data models, and class structures within the CMDB
• Collaborate with cross-functional teams to align CMDB strategy with ITSM, ITOM, and business objectives
• Develop and maintain Service Maps and Application Dependency Mapping (ADM) within Service Now
• Monitor CMDB health, perform audits, and drive continuous improvement of data quality and governance
• Provide technical guidance and best practices to stakeholders and junior team members on CMDB and Discovery processes

• Proven experience as a Service Now CMDB Architect or Senior CMDB Consultant
• Deep expertise in Service Now Discovery, Service Mapping, and ITOM modules
• Strong understanding of ITIL frameworks, particularly Configuration and Asset Management
• Experience designing and managing CI classes, relationships, and CMDB data models
• Hands-on experience with Service Now scripting (JavaScript, Glide API) is a plus
• Service Now Certified Implementation Specialist (CIS) or CMDB-related certification preferred
• Excellent communication skills with the ability to present technical concepts to non-technical stakeholders
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred

Ensisinfo Inc is a technology services and consulting firm dedicated to delivering innovative IT solutions that help organizations optimize their operations and infrastructure. Our team of experts is passionate about leveraging cutting-edge platforms like Service Now to drive real business value for our clients. At Ensisinfo Inc, employees thrive in a collaborative, forward-thinking environment where expertise is celebrated and professional growth is always encouraged.