ServiceNow CMDB​/CSDM & ITAM Solution Architect

Employment Eligibility Statement

Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

Employment Eligibility Statement

Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Position

Service Now CMDB, CSDM & ITAM Solution Architect

Location

San Jose, CA (Remote position)

Contract

6+ months & possibility of extensions

Pay rate

$65/hr on W2/Danta Technologies payroll (OR) $75/hr on C2C

Looking for Hands-on Service Now CMDB/CSDM & ITAM Solution Architect rather than a consultant who only provides recommendations. Position Summary

We are seeking an experienced Service Now CMDB, CSDM & ITAM Solution Architect to lead the design, implementation, and governance of the Service Now platform across ITSM, ITOM, and ITAM. This is a hands‑on architecture and delivery role responsible for establishing scalable CMDB and CSDM models, driving Hardware Asset Management (HAM) and Software Asset Management (SAM) programs, and ensuring alignment between configuration items, business services, technical services, and applications.

The ideal candidate will possess deep expertise in Service Now platform architecture, CMDB, Discovery, Service Mapping, CSDM, HAM, and SAM, with the ability to work directly with clients, guide technical teams, and make architectural decisions that deliver measurable business value.

Key Responsibilities Service Now Platform Architecture

• Design and govern the Service Now ecosystem across ITSM, ITOM, and ITAM modules.
• Define scalable architecture, best practices, and implementation standards for Service Now deployments.
• Ensure alignment between CMDB, Asset Management, Discovery, Service Mapping, and operational processes.
• Lead platform design decisions and provide technical leadership throughout project life cycles.

CMDB & CSDM Leadership

• Design and maintain enterprise CMDB architecture, data models, class structures, and CI relationships.
• Drive implementation and adoption of the Common Service Data Model (CSDM).
• Establish governance processes for CMDB data quality, reconciliation, normalization, and lifecycle management.
• Configure and optimize Discovery, Service Mapping, Identification & Reconciliation Engine (IRE), and related CMDB capabilities.
• Define application, service, and infrastructure modeling strategies that support IT operations and business outcomes.

Hardware Asset Management (HAM)

• Lead end-to-end Hardware Asset Management implementations.
• Design and manage asset lifecycle processes including procurement, receiving, deployment, inventory management, refresh, retirement, and disposal.
• Ensure asset and CMDB alignment to provide accurate visibility and compliance reporting.
• Develop governance processes to improve asset tracking and operational efficiency.

Software Asset Management (SAM)

• Lead Software Asset Management initiatives including software discovery, entitlement management, license compliance, and renewals.
• Design optimization strategies for software utilization and cost reduction.
• Implement software normalization, reclamation, compliance monitoring, and vendor management processes.
• Partner with stakeholders to manage audit readiness and software governance.

Technical Delivery & Integrations

• Develop, review, and troubleshoot Service Now scripts including Business Rules, Script Includes, Flow Designer, Integrations, and Automation solutions.
• Design and implement integrations between Service Now and external enterprise systems.
• Ensure adherence to coding standards, performance best practices, and security requirements.
• Support platform upgrades, enhancements, and continuous improvement initiatives.

Client & Team Leadership

• Work directly with business stakeholders, IT leadership, and clients to gather requirements and define solutions.
• Translate complex technical concepts into clear business language and architectural decisions.
• Facilitate architecture workshops, solution reviews, and governance discussions.
• Mentor developers, administrators, and…