SaaS Technical Support Engineer — Remote
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IT/Tech
Job Description & How to Apply Below
Firstup is seeking a Technical Support Engineer to handle customer questions, incidents, and feature requests with low to moderate complexity. You will become an expert in the product, proactively manage tickets, and collaborate across teams to resolve issues while meeting SLA goals.
A technical IT background and SaaS familiarity are preferred. The role supports remote work with a strong emphasis on clear communication, problem solving, and prioritization.
This posting is for the SaaS Technical Support Engineer — Remote role at firstup, based in United States.
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We are looking to fill the SaaS Technical Support Engineer — Remote position at firstup in United States.
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