Product Support Engineer; AI Platform); Fully Remote

• The support engineer will be a subject matter expert on Netomi’s offerings from product, technical, and business perspectives.
• This role involves developing in-depth product knowledge and managing multiple projects in a customer-facing environment.

Responsibilities:

• Develop deep understanding of Netomi systems including AI Studio, backend architecture, and agent desk integrations.
• Own the ticket queue via Zendesk, coordinate incident management, and create internal knowledge base documents.
• Participate in the software development lifecycle and assist with production setups in client environments.

Requirements:

• 5-6 years of experience in administrative roles with technical support, specializing in Zendesk and API integrations.
• Ability to work in a fast-paced startup environment, mentor junior team members, and handle a 24x7 rotational shift.

Netomi is a leading agentic AI platform for enterprise customer experience, working with brands like Delta Airlines and Met Life to automate customer journeys. Backed by Wndr Co, Y Combinator, and Index Ventures, the company helps enterprises enhance efficiency and reduce costs.