Customer Support Specialist; Fully Remote

• Respond to incoming support tickets and questions via support channels, with guidance from senior team members.
• Troubleshoot product issues by diagnosing common problems using documentation and escalation paths.
• Document customer issues and resolutions in support tools, and escalate issues beyond your current scope appropriately.

Qualifications:

• Must-haves: 1–3 years of customer-facing support experience, strong written communication skills, comfort with new software, AI-tool fluency, and curiosity.
• Nice to have:
  Bachelor's degree, experience with Zendesk or Salesforce, exposure to SaaS or APIs and SQL, interest in fraud or payments.
• Competitive total compensation package, 401k plan, and medical/dental/vision coverage.
• Flexible lifestyle wallet, learning development reimbursement, and flexible time off.

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. With over 700 customers and a data network scoring 1 trillion events per year, Sift fosters a diverse, equitable, and inclusive workplace where employees feel secure sharing their authentic selves.