Remote Support Engineer

This is a permanent, remote engineering role supporting security technology operations within a global security and investigations organization. The position is based in the United Kingdom and reports into the technology branch, with a focus on remote delivery of operational support services.

• Provide remote engineering support for security technology systems and operations across customer sites.
• Diagnose and resolve technical issues, escalating appropriately when needed.
• Coordinate with operations teams to maintain service continuity and system performance.
• Document support activities, configurations, and resolutions for internal reference.
• Contribute to ongoing operational improvements within the remote support function.

• Eligibility to work in the United Kingdom on a permanent basis.
• Relevant engineering or technical support experience in security, IT, or a related field.
• Comfort working independently in a fully remote setup.
• Strong troubleshooting and communication skills for customer-facing support work.

The source material for this posting is limited to operational metadata, so specific technology stacks, qualifications, seniority expectations, and benefits are not summarized here.