Application Support Engineer

Help customers resolve issues with a laboratory information system, working across customer support, development, and interface teams. The role combines hands‑on troubleshooting with structured learning about laboratory workflows and enterprise software; it is fully remote and designed as a long‑term opportunity to build domain expertise.

• Work directly with customers to gather details needed to diagnose and resolve software issues.
• Coordinate with development and interface specialists to investigate customer problems.
• Record troubleshooting steps and solutions in a task management system.
• Create training materials to help address recurring support needs.
• After onboarding, handle an expected average of 25–30 support tickets per month, with volume potentially increasing over time.

• Technical aptitude and interest in working for a software organization.
• Ability to communicate with customers, gather useful information, and work through problems methodically.
• Willingness to learn laboratory operations and enterprise software through an intensive onboarding and training period.

• Fully remote work.
• Full‑time position with ongoing learning and opportunities to develop new skills.