Junior Technician

Provide front-line customer support and help with routine technical operations in a remote support team. You’ll troubleshoot common hosting, voice, and managed IT issues, escalating more complex incidents while building experience with systems work.

• Respond to support tickets and resolve common customer problems.
• Monitor hosting, voice, and managed IT alerts with the team.
• Record fixes and improve guidance for recurring issues.
• Assist experienced technicians with provisioning, backups, and basic server tasks.
• Escalate incidents with clear reproduction steps and impact notes.

• Interest in networking, Linux, hosting, or voice support.
• Basic troubleshooting ability across DNS, email, accounts, and connectivity.
• Clear written communication and a customer-friendly approach.
• Willingness to learn new systems and follow operational checklists.
• Based in Canada and able to overlap with Montréal business hours.

Full-time, remote work from within Canada. The role offers health benefits, a learning budget and conference support, and the opportunity to take ownership of shipped products.