Member Support Technician - MyChart - Remote CONUS

Position: Member Support Technician - MyChart - Remote CONUS $20
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.

The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Qualifications

• Associates Degree in Computer Science or related field experience.
• 2-4 years of experience in a technical support services role required (in addition to the education required)
• Experience supporting a multi-site organization a plus
• Must have positive customer relations/service experience
• Must be able to demonstrate strong interpersonal and communication skills
• Competitive candidates will have experience with MyChart and Service Now.***

The Member Support Technician is responsible resolving information technology related issues and troubleshooting registration problems for our client’s patients. The Patient Portal Support Analyst provides high quality customer service to the organization’s clients. The Patient Portal Support Analyst reports to the Manager of User Support.

This is a full-time, remote Member Support Technician role.

What You'll Do

• Responsible for taking inbound emails via the organization’s incident management software (Service Now) and providing support to corporate clients’ patients registration and access to the organization’s patient portal (MyChart and PDHI). These support efforts will often require the scheduling of a telephone call with the patient to complete the support effort. (90%)
• Responsible for assessing, resolving and escalating inbound CRM’s (Customer Support Messages) via the Epic MyChart portal. (5%)
• Responsible for escalated support initiatives for routine support/maintenance as assigned by the CAD – MyChart management team. (3%)
• Performs other duties as assigned (2%)

Auto req

487744

Minimum Education Required

Associates

Additional Qualifications/Responsibilities

• Associates Degree in Computer Science or related field experience.
• 2-4 years of experience in a technical support services role required (in addition to the education required)
• Experience supporting a multi-site organization a plus
• Must have positive customer relations/service experience
• Must be able to demonstrate strong interpersonal and communication skills

City*

United States

State*

N/A

Healthcare-Businessoffice/Finance

Job Code

Health-Services health-services

Affiliate Sponsor

Premise Health