Technical Support Engineer

Provide technical support to enterprise customers and partners using security software, serving as a primary contact for troubleshooting and service updates. You’ll investigate issues across operating systems, networks, and databases, communicate findings clearly, and help resolve customer problems within response targets. The role includes a rotating 24/7 shift schedule.

• Respond to customer and partner support requests with accurate, courteous technical guidance.
• Troubleshoot enterprise applications, operating systems, and networks of varying sizes.
• Communicate with customers, track issues, and meet initial response service targets.
• Investigate problems through to resolution and share clear updates along the way.
• Participate in a rotating shift schedule that provides around-the-clock coverage.

• Strong Linux knowledge;
  Windows administration or support experience is beneficial.
• Solid networking and LAN fundamentals, including familiarity with protocols such as SMTP, FTP, HTTP, and SSH.
• Experience supporting enterprise applications and troubleshooting network or system issues.
• Familiarity with databases and experience using or administering MySQL and/or Oracle.
• Strong spoken and written English, customer service, teamwork, and interpersonal skills.
• Analytical problem-solving ability and willingness to work rotating shifts.

• Knowledge of S/MIME, SSL, LDAP, firewalls, or experience in international support environments.

This is a remote position with a preference for someone near Sofia, Bulgaria for occasional in-person meetings. Flexible work-from-home options and career development opportunities are offered.