Customer Support Specialist; Fully Remote

• Proactively engage with identified prospects via email to introduce them to the platform.
• Conduct product walkthroughs and educate new users on key features and capabilities.
• Provide ongoing support to help users troubleshoot and understand the product.

Responsibilities:

• Escalate technical issues or product-related requests to the R&D or product teams.
• Collect user feedback and communicate actionable insights to improve the product.
• Maintain clear, structured communication with users to ensure a positive experience.

Requirements:

• Previous experience in Customer Support or Customer Success, ideally with AI-powered products.
• Excellent English written communication skills and a customer-oriented mindset.
• Comfort working with US-based customers and aligning with US East Coast hours.

Preferred Qualifications:

• Familiarity with tools like Intercom for customer support.
• Ability to suggest and implement improvements to workflows and processes.

NDA is a fast-growing platform that automates creative optimization through machine learning, enabling global brands to scale high-performing ads. The company is backed by top-tier investors and accelerators, with a focus on data-driven automation for advertising technology.