Product Support Engineer; Fully Remote
Listing for:
Zscaler, Inc.
Full Time, Remote/Work from Home
position
Listed on 2026-11-14
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
- Provide first line consultation to debug security/network problems.
- Partner with Engineering for customer testing and troubleshooting.
- Document incidents in the technical support database.
Who You Are:
- A problem-solver energized by complex technical challenges.
- Customer-obsessed with deep empathy for enterprise needs.
- An owner who takes accountability for case resolution.
What We're Looking For:
- Foundational understanding of AI/ML technologies.
- 3+ years troubleshooting SSL, SAML, HTTP, TCP/IP.
- Experience with Security Proxies and escalations.
Preferred Qualifications:
- Proven ability to leverage AI for operational efficiency.
- Background in Internet and Security technologies.
- Hands-on experience with public cloud platforms.
Zscaler (NASDAQ: ZS) accelerates digital transformation with a Zero Trust Exchange platform that protects thousands of customers from cyberattacks and data loss. The company is an AI-native enterprise with 200+ data centers globally, committed to innovation and a customer-centric culture.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction