Remote Support Specialist

Remote Support Specialist당사는 더 나은 웹사이트 이용 환경을 제공하고, 사이트 트래픽을 분석하며, 콘텐츠를 개인화하기 위해 쿠키를 사용합니다. 쿠키 사용 방식과 쿠키 설정 방법에 대해 자세히 알아보시려면 쿠키 설정 페이지를 방문해 주시기 바랍니다.# 경력 탐색## Remote Support Specialist지원:
현장 근무(5일):
샬럿, 노스캐롤라이나:
풀타임:
오늘 공고:
JR-19763우리의 미션에 함께하세요! 건물, 주택, 그리고 운송 분야에서 쾌적하고 지속 가능하며 효율적인 기후 솔루션을 선도하는 글로벌 기업으로서, 우리는 지구를 최우선으로 생각할 책임이 있습니다. 저희는트레인 테크놀로지스및 당사의 다양한 사업을 통해트레인등록상표및Thermo King지속가능성은 단순히 우리의 비즈니스 방식이 아니라, 바로 우리의 비즈니스 그 자체입니다. 여러분은 세계가 직면한 과제를 대담하게 바라보고, 의미 있는 가능성을 발견할 용기가 있으신가요?

더 나은 미래를 만드는 데 기여하고 싶으신가요? 만약 답이 ‘예’라면, 지속가능한 세상을 위해 가능한 것에 과감히 도전하는 저희와 함께할 것을 진심으로 제안합니다.저희에 대해 알아보세요혜택직장과 가정에서 성공할 수 있도록 설계되었습니다.우리는 과감하게 나아갑니다.**작업 위치:**현장 근무(5일)
** What's in it for you:
** As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

*
* What you will do:

** This position is a support role within the Service Department, which provides customer support functions.  The Remote Support Specialist is an office role with strong technical skills in Building Energy Management Systems (BEMS);
An RSS is expected to provide exceptional customer service to internal and external customers through performance and execution of Digital service agreements, BAS retrofit projects, small energy projects, and system service. This role is expected to develop strong customer relationships with building owners and operators through remote issue resolution and assessment. Work in coordination with Digital and Intelligent Services, controls and service teams, account managers and other stakeholders to leverage our digital offerings and provide remote solutions.
* Remotely connect to customer sites to view and manipulate building system programs.
* Monitor critical building metrics, reacting to trouble codes and alarms if needed, check systems for operational integrity, make small-scale adjustments to a building system program; notify and interact with customers or internal personnel when necessary.
* Heavy phone, email, and Microsoft Teams interaction with external customers and other departments.
* Participate in Trane’s “Field IT” (FIT) team to assist other team members in the Southeast region in connectivity and cyber security.
* Troubleshoot connectivity issues, communicate with customer IT representatives to solve problems related to networking and communications.
* Summarize findings, develop solutions and communicate to necessary recipients. Can self-perform recommended fixes.
* Maintains necessary documentation and records actions according to standard work processes for future customer interaction review
* Utilize digital tools to execute building and system data reviews to monitor building performances and metrics.
* Makes recommendations as needed for optimization and executes…