Senior IT Support Engineer

Our client is a leading real estate company seeking an experienced

Our client is a leading real estate company seeking an experienced Senior IT Support Engineer to provide advanced technical support within a fast-paced, professional corporate environment. The ideal candidate will have experience working in financial services, law firms, or commercial real estate organizations.

$110k - $120k

The Senior IT Support Engineer will provide advanced technical support across desktop, endpoint, mobile device, and enterprise application environments. This position requires a technically strong professional who can independently diagnose and resolve complex IT issues, manage escalations, and provide high-quality support to end users and senior leadership.

The ideal candidate will bring strong Windows and Apple troubleshooting experience, a background in professional corporate environments, and a demonstrated history of longevity with previous employers.

This position is fully onsite, 5 days per week, with no flexibility for remote work.

• Provide advanced L2/L3 technical support for end users and senior leadership.
• Troubleshoot complex hardware, software, operating system, endpoint, and application issues.
• Support Windows 11, Microsoft 365, Outlook, Teams, Zoom, and other enterprise applications.
• Configure, maintain, and troubleshoot laptops, desktops, iPhones, and iPads.
• Diagnose and resolve escalated technical issues requiring advanced troubleshooting and root-cause analysis.
• Provide hands-on support for Apple iOS devices, including device configuration, connectivity, and application issues.
• Support mobile device management, endpoint configurations, and security policies.
• Collaborate with internal IT teams to resolve complex technical problems and improve support processes.
• Provide responsive and professional technical support to executive and VIP users as needed.
• Maintain accurate documentation of technical issues, configurations, and resolutions.
• Perform proactive maintenance, software updates, and endpoint troubleshooting.

• 5+ years of professional IT support experience, including advanced L2/L3 troubleshooting.
• Experience working within financial services, law firms, or commercial real estate organizations.
• Strong hands-on experience with Windows 11, Microsoft 365, Outlook, Teams, and Zoom.
• Strong experience supporting Apple iPhones, iPads, and iOS environments.
• Advanced hardware, software, endpoint, and mobile device troubleshooting capabilities.
• Experience independently resolving complex technical escalations and performing root-cause analysis.
• Strong communication and interpersonal skills with a polished, professional demeanor.
• Ability to effectively support senior-level employees in a high-demand corporate environment.
• Demonstrated career stability and longevity with previous employers.
• Ability to work onsite in Midtown Manhattan 5 days per week without flexibility.

• Experience with Microsoft Intune, Jamf, or other Mobile Device Management (MDM) solutions.
• Previous experience supporting C-suite executives or VIP users.
• Experience with enterprise endpoint management, security configurations, and device deployment.
• Background supporting technology environments within large corporate organizations.
• Experience handling complex escalations requiring advanced technical troubleshooting.

• Bachelor's degree required.

• Comprehensive benefits package, including medical, dental, vision, retirement benefits, paid time off, and annual bonus eligibility.