Enterprise Implementation Manager

The Enterprise Implementation Manager leads end-to-end deployments of a software platform, primarily via a remote delivery model with occasional on-site embedding during early-stage customer partnerships. The role blends project management, customer success, and consultative workflow design to accelerate time to value for clients in the health and human services space.

• Drive small to large-scale implementations as both project manager and primary customer point of contact, leading meetings, conducting workflow assessments, configuring the platform, and overseeing go-live support.
• Coordinate cross-team delivery of contracted solutions, identifying dependencies, confirming specialized teams have the information they need, and keeping projects on schedule.
• Scope and produce customer collateral including training plans, client-specific workflow documentation, and marketing materials.
• Guide customers through development and execution of a coordinated care network, engaging program stakeholders, community partners, and service providers.
• Plan, manage, and monitor projects of varying complexity, including standard technical implementations such as SAML SSO.
• Maintain accurate internal systems to support effective pipeline and resource management.

• 3+ years of experience in business, technology, consulting, public health, or social services environments.
• Demonstrated implementation and project management skills with a track record of building strong customer relationships.
• Ability to consultatively manage multiple customers and projects simultaneously, finding creative paths when none are predetermined.
• Strong communication and presentation skills, with the ability to break down complex ideas for varied audiences.
• Balance of organizational rigor and agility, pivoting effectively when plans change.
• Experience analyzing data to surface insights, tell a story, and drive action.

• Familiarity with Jira, Salesforce, and Google Suite, plus comfort learning new tools and software.

• Remote, U.S.
  
  -based position with up to 20% travel.
• Target pay range of $100,000–$125,000 depending on skills, experience, and location.
• Comprehensive medical, dental, and vision coverage including unlimited virtual mental health and acute medical visits, plus an Employee Assistance Program.
• Flexible time off, volunteer and mental health days, and 14 paid company-wide holidays.
• Paid parental leave (including adoptive parents), 401(k) with employer match and immediate vesting, HSAs/FSAs, and commuter benefits.
• Life and AD&D, disability, accident, and pet insurance; home-office equipment provided.