Bilingual Senior Specialist, IT Operations Monitoring & Service Insights

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Bilingual Senior Specialist, IT Operations Monitoring & Service Insights   Job

Requisition :  12714
Position Status:
Permanent Full Time
Position Type:
Hybrid
Travel Requirement:
Limited
Language Skill Levels (Read/Write/Speak): CBC
Security Requirement:  Reliability Status
Salary:
Our salaries generally range from $to $and are based on qualifications and experience.
About CMHC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
At CMHC, we hold ourselves accountable for our  results  and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by  trust , where our leaders favour an adaptive approach based on the needs of their teams.
Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion
We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2

SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.
We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.
We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:
Annual Paid vacation.
Annual individual performance incentive.
Comprehensive group insurance plan to support your well-being from day one.
Support towards your personal and professional growth with training, mentorship and more.
While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.
About the role
Join the Infrastructure and Operations team, in the Bilingual Senior Specialist, IT Operations Monitoring & Service Insights position. The primary focus of this role is the hands-on monitoring of infrastructure, applications, and end-to-end services to provide reliable operational visibility and enable proactive incident detection. You will help evaluate and select enterprise monitoring and observability tools, configure new platforms and monitoring capabilities from the ground up, maintain and continuously improve them, and define the event and alert management processes and procedures that support effective operational response.

What you’ll do:

Own and continuously improve monitoring coverage for infrastructure, networks, cloud platforms, applications, certificates, integrations, and critical end-to-end services.
Evaluate business and technical requirements and help select fit-for-purpose monitoring, observability, logging, and security analytics tools such as Zabbix, Dynatrace, Solar Winds, PRTG, Azure Monitor, Azure Log Analytics, Splunk, and Microsoft Sentinel.
Configure and implement monitoring platforms and capabilities from the ground up, including discovery, agents, collectors, integrations, dashboards, service maps, health checks, log ingestion, alerts, and automated ticket creation.
Maintain, administer, upgrade, and optimize monitoring tools and integrations…