Digital Customer Engineer

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Role:

Digital Customer Engineer Job Profile:
Specialized Services Customer Expert II Advertised as :
Digital Customer Engineer

Location:

TP The Well site, Hybrid

Reports to:

B2B Sales Supervisor

Contract:

Regular, Full-time

Education:

College Diploma / Degree Travel Requirements:
No For existing vacancy:
No

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®;
Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment
  - If you have skills to prove we have all ladders for you to grow
• Flexible
  - We believe in results
• Innovative
  - All ideas matter
• Inclusive
  - Everyone is Included and everyone wins

Annual base salary of $75,000 CAD.

• Technical Consulting:
  Support Partners in establishing technical requirements and identifying current-state inhibitors to cloud adoption.
• Architectural Guidance:
  Translate complex customer requirements into ideal future-state architectures, focusing on business value and scalability.
• Technical Evaluation:
  Support thorough & efficient technical evaluations in "Solution" sales stages (S2 to S3).
• Partner Enablement:
  Act as a primary technical resource for Partners & Sales (CSR/FSR, DSR), helping them address technical questions, objections, and blockers in their engagements with Customers.
• Solution Prototyping:
  Work hands-on with Google Cloud products to demonstrate and prototype integrations in Partner environments.
• Navigate, analyze and interpret technical documentation for Google Cloud products.
• Advanced knowledge of administrative / development / support consoles for Google Cloud products
• Strategic Messaging:
  Prepare and deliver product messaging, technical whiteboards, and solution briefings to highlight the Google Cloud value proposition.
• Integration/Implementation Planning Guidance:
  Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution providing “best practice” advice to customers to optimize Google Cloud products’ effectiveness.
• Sales Hygiene:
  Use Salesforce (SFDC) and account intelligence tools to ensure all S2/technical win criteria are…