Applications Specialist

Help researchers and technical teams use scientific image data software effectively across research workflows. This UK-based applications role combines remote technical support, consultation, customer training, and workshops with commercial opportunity development. You will also bring user feedback back to internal teams to inform product development and improve the customer experience.

• Provide remote technical support and advice on research data workflows, troubleshooting issues as they arise.
• Train customers and deliver workshops that help them use image data tools in their work.
• Build relationships with researchers and IT professionals in academic, biotechnology, and pharmaceutical settings.
• Identify, develop, and progress high-value sales opportunities.
• Create technical materials and contribute to the development and extension of software tools.
• Represent customer needs internally and share feedback with product and development colleagues.

• Experience in life sciences research or an equivalent understanding of research environments.
• Strong interpersonal and customer support skills, including the ability to explain technical concepts clearly.
• Ability to consult on research workflows, investigate problems, and help users reach practical solutions.
• Degree in life sciences or an engineering discipline, or equivalent experience.
• UK-based and able to work remotely with colleagues and customers across regions.

• Familiarity with scientific imaging and analysis tools such as Bio-Formats, QuPath, Ilastik, or Fiji.
• Experience supporting researchers or technical teams in academia, biotech, or pharma.

• Fully remote position for a UK-based staff member, working with teams in the US and Europe.
• A competitive compensation package, including salary, benefits, and other compensation; specific amounts are not provided.