Client Success and Implementation, Analyst - Remote

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At Trans Union, our welcoming and energetic environment encourages collaboration, innovation, and the exploration of new technologies and tools. The Trusted Call Solutions team supports Enterprise and Telecom carrier customers by implementing solutions that help strengthen trusted communications and create value for customers. This environment gives team members opportunities to strengthen their current skills, develop new capabilities, and discover their genius.

This role reports to the Senior Director, Solutions Consulting. This is a remote position which may require occasional in‑person attendance at work‑related events at the discretion of management.

As a Client Success and Implementation Analyst, you will manage the implementation of Trans Union’s Trusted Call Solutions suite of services for Enterprise and Telecom carrier customers, from contract execution through successful launch.

• Act as the primary customer interface for the onboarding and ongoing management of Trans Union’s Trusted Call Solutions suite of services.
• Serve as a single point of contact, building strong customer relationships and driving implementation projects from initiation through successful delivery.
• Develop and execute project plans that align customer timelines, technical requirements, business objectives, and internal resources.
• Translate customer business requirements into technical use cases and data flows that support effective solution implementation.
• Provide customers with onboarding expertise, product training, best‑practice guidance, and ongoing operational support.
• Escalate technical issues internally, coordinate their resolution with cross‑functional teams, and address customer requests with urgency.
• Communicate complex technical and operational information in clear language that enables customers to understand and successfully use deployed solutions.
• Gather customer, product, and market feedback and communicate actionable insights to Product, Sales, Operations, and Engineering teams.
• Collaborate with cross‑functional team members to understand solution architecture, implementation processes, and customer requirements.
• Support internal improvement initiatives by updating documentation, refining processes, and contributing to other operational projects as needed.

• Bachelor’s degree or equivalent practical experience that provides the business, technical, and communication knowledge needed to manage customer implementations.
• At least two years of relevant experience in account management, customer relations, project management, implementation, or a related customer‑facing role.
• Experience managing customer engagements or initiatives across the project lifecycle, including planning, execution, issue management, and successful delivery.
• Demonstrated ability to analyze customer problems, identify critical requirements, and recommend business‑focused solutions that create customer value.
• Strong written and verbal communication skills, with the ability to explain technical concepts in clear language and deliver customer training.

• Experience using Customer Relationship Management (CRM) tools, such as Salesforce.
• Working knowledge of project management principles, methodologies, and project lifecycle practices.
• Ability to translate business requirements into technical use cases, workflows, and data flows.
• Ability to understand solution architecture and communicate effectively with Product, Operations, Sales, and Engineering teams.