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Remote Genesys Cloud Ops Engineer - x, AI-Driven Automation

Remote / Online - Candidates ideally in
Rockville, Montgomery County, Maryland, 20847, USA
Listing for: Humana
Full Time, Remote/Work from Home position Listed on 2026-11-15
Job specializations:
Salary/Wage Range or Industry Benchmark: 89000 - 121000 USD Yearly USD 89000.00 121000.00 YEAR

Job Description & How to Apply Below

Position: Remote Genesys Cloud Ops Engineer - 24x7, AI-Driven Automation

Humana, Inc. is seeking a Cloud Solutions Engineer 2 to provide operational support and continuous improvement for the organization’s contact center infrastructure, including Genesys platforms, WFM, and VoIP.

The role emphasizes proactive monitoring, incident management, and system optimization in a 24x7 on-call environment. You will collaborate with internal teams, vendors, and carriers to maintain service excellence, implement changes, and explore automation and AI-enabled solutions to improve

We are currently recruiting a Remote Genesys Cloud Ops Engineer - 24x7, AI-Driven Automation for our team in Annapolis, MD, United States.

The Remote Genesys Cloud Ops Engineer - 24x7, AI-Driven Automation position in the IT & Technology field is open for applications.

We have an opening for a Remote Genesys Cloud Ops Engineer - 24x7, AI-Driven Automation in Annapolis, MD, United States within IT & Technology.

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