Technical Manager - Healthcare Claims Systems

We are seeking a Technical Manager with deep healthcare claims expertise to lead vendor management and release delivery for a large-scale claims platform environment. In this role, you will serve as the primary point of accountability for external vendors, including Health Edge, ensuring SLA compliance, timely issue resolution, and successful delivery of enhancements. You will coordinate release calendars and production deployments, lead Functional, Integration, Regression, and UAT testing efforts, and drive incident triage and root cause analysis.

The ideal candidate combines hands-on technical troubleshooting skills (APIs, logs, SQL, batch jobs, and interfaces) with strong stakeholder management and communication. Experience with HRP application knowledge and Playwright automation is a plus.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

As a Technical Manager, you will own the end-to-end health of releases and vendor delivery for healthcare claims systems, serving as the bridge between business stakeholders, internal technology teams, and external vendors. You will manage Health Edge and other vendors, holding them accountable for SLAs, issue resolution, and enhancement delivery, while coordinating release calendars, deployment planning, production implementations, and post-release validation.

You will lead multi-phase testing, track defects through closure, and secure business sign-offs. When issues arise, you will investigate hands-on through APIs, logs, database queries, interfaces, and batch jobs, lead incident triage, manage escalations, and drive root cause analysis and mitigation plans. Success in this role requires balancing multiple releases, cross-functional dependencies, and governance meetings while keeping stakeholders aligned and risks visible.

HRP application knowledge and Playwright automation skills are valued but not required.

• Manage Health Edge and other vendors, ensuring SLA compliance, accountability, issue resolution, and delivery of enhancements
• Coordinate release calendars, deployment planning, release readiness, production implementations, and post-release validation
• Lead Functional, Integration, Regression, and UAT testing efforts while tracking defects and obtaining business sign-offs
• Investigate APIs, logs, database queries, interfaces, batch jobs, and vendor fixes hands-on
• Identify release risks, lead incident triage, manage escalations, drive RCA, and implement mitigation plans
• Assess system integrations, downstream impacts, interface failures, APIs, and cross-platform dependencies for release assessment and troubleshooting

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

• Technical Manager experience with Healthcare Claims expertise
• External vendor management experience
• Excellent communication skills and stakeholder management
• Experience leading Functional, Integration, Regression, and UAT testing efforts
• Hands‑on experience investigating APIs, logs, database queries, interfaces, batch jobs, and vendor fixes
• Understanding of system integrations, downstream impacts, interface failures, APIs, and cross-platform dependencies
• Strong coordination skills across multiple releases, cross-functional dependencies, project milestones, and governance meetings

• HRP application knowledge
• Playwright…