Solution Architect

Remote/Homebased

Full time

JR014677

Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos.

• Ensures individualized solution incorporates clients' and Acxiom's overall business strategy and technical vision.
• Engages in all solution communications with client and engage in its progress throughout the implementation phase.
• Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production.

• Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries.
• An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components.
• They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.

• Assigned to projects for an existing Acxiom customer or a new logo OR assigned to existing Acxiom customer requiring on-going solution consulting for customer solution enhancements management.
• Responsible for the implementation of Acxiom solutions with emphasis on solution design and business requirements. Ensures individualized solution requirements and design incorporates Acxiom and client's overall solution vision.
• Engages in project communications with client using a consultative approach. Anticipates obstacles and recommends solution options as it relates to the solution. Focuses on client value and satisfaction while balancing corporate objectives, feasibility and scalability of solution.
• Works with required teams on solution design for process improvements, issues management, or research
• Provides tier 3 solution support (technical issue management) by researching and resolving issues
• Gathers stakeholder requirements and transforms the information into a logical process flow. Researches possible approaches, evaluates cost, portability, compatibility and usability then engages in most efficient solution method for the changes/solution. Ensures the solution design fulfills functional and technical requirements. Accountable for the accuracy, process, integrity, quality and stewardship of client solution architecture.
• Maintain and enhance the roadmap for the client solution and maintains that solution roadmap with technical changes and direction including Acxiom standard components as often as possible.
• Provide direction with technical and business stakeholder requirements and overall project plan as it relates to the solution. Provide input into risk mitigation assessment. Ensures data solution design fulfills functional and technical requirements and can consistently meet progress against service level agreements (SLAs.) Monitors solution enhancement/implementation progress in order to stay abreast of possible issues and future challenges.
• Maintains subject matter expertise in Acxiom and industry technologies, verticals and lines of business in order to help align client business needs to products, solutions and services offered. Documents and shares best practices and case studies.
• Define and adhere to Acxiom solution standards, estimates, processes, policies and procedures. Utilizes standard methodologies to promote consistency and drives adherence to standards within designated teams. Familiar with other department's methodologies including project management and development methodologies.
• Identifies areas of process improvement that drive profit enhancement and client value.
• Consults, advises and educates management, affected teams and clients through communications at the appropriate technical granularity. Shares best practices and incorporates lessons learned into estimates, standards and protocols.
• Provides feedback to the appropriate lines of business or product team to ensure Acxiom produces and/or enhances products that can meet the ever changing business needs of our clients.
• Keeps informed and evaluates the latest industry news, trends, products, services, competitors and relevant existing and emerging technologies.
• Have an understanding of pre-sales process focusing on scoping and estimation.

• Develops, maintains and demonstrates comprehensive knowledge of clients' and…