Integration Specialist - Municipal Metering; Remote

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is seeking an Integration Specialist to provide high-quality technical support for municipal metering systems while assisting with system integrations and deployments. This role is primarily support-focused, ensuring customers receive timely, effective troubleshooting and guidance, while also serving as a technical resource for advanced system, integration, and field-related issues.

Please Note

• Candidate must reside in California

• Remote role with approximately 15% travel (3 days per month); remaining time is remote

• Travel primarily within the assigned region, with occasional overnight stays

Key Responsibilities

• Serve as a primary technical support resource for customers utilizing Neptune systems nationwide

• Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems

• Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication

• Document customer interactions, troubleshooting steps, and resolutions within the support system

• Collaborate with internal teams (Support, Sales, and Project Management) to address customer needs and elevate issues when necessary

• Assist with system integrations and support implementation efforts for municipal customers

• Support Neptune 360 integrations, APIs, import/export processes, and third-party system connections

• Troubleshoot AMI system and gateway issues, including communications, connectivity, configuration, and related system-level issues

• Assist with utility billing/CIS integration, file validation, data exchange, and related troubleshooting

• Deliver training to customers and internal teams on system operation and troubleshooting

• Assist with advanced troubleshooting across hardware, communications, software, and data to identify root cause and resolution

Qualifications

• Bachelor’s Degree preferred, but not required

• Experience in a customer service or technical support environment required

• Strong technical troubleshooting and problem-solving skills

• Ability to troubleshoot across hardware, communications, software, and data to identify root cause

• Experience with system integrations, APIs, web services, or software-to-software data exchange preferred

• Experience troubleshooting networked hardware, gateways, communications equipment, IoT/telemetry systems, or similar technology preferred

• Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred

• Experience reviewing data files, system logs, API responses, integration mappings, or similar technical information preferred

• Excellent verbal and written communication skills

• Strong organizational skills with the ability to manage multiple priorities and ticket volume

• Professional, patient, and effective in resolving complex issues

• Ability to develop and deliver presentations to groups

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.)

• Experience…