IT Service Desk Analyst - 1st Line Support; Remote

Sysco is seeking a Service Desk Analyst to provide level 0-1 support for Sysco associates and internal customers via phone and live chat. You will handle non-critical single-user requests, log incidents in Service Now, and coordinate with other teams to ensure First Call Resolution.

Ideal candidates have 1+ year in a service desk, knowledge of ITSM workflows, and strong communication skills. This role may require after-hours on-call and remote or on-site work as needed.

The following opportunity is for a IT Service Desk Analyst - 1st Line Support (Remote) with Fresh Point Oahu, Ltd. (Fresh Point Hawaii, LLC).

This is an excellent opening to take on the IT Service Desk Analyst - 1st Line Support (Remote) role at Fresh Point Oahu, Ltd. (Fresh Point Hawaii, LLC).

As a IT Service Desk Analyst - 1st Line Support (Remote), you will play an important part at Fresh Point Oahu, Ltd. (Fresh Point Hawaii, LLC) in United States.