Solutions Engineer, AI Agent; Strategic)

Serve as the specialist for AI agent solutions in strategic enterprise sales opportunities. You'll join customer conversations early, partnering with core solutions engineers to shape the technical story, clarify use cases and integrations, and demonstrate how an agent-based solution could address business needs. The role also connects presales learning with deployment teams and product development.

• Guide the AI agent technical narrative alongside core solutions engineers, from early qualification through evaluation.
• Facilitate discovery workshops that translate customer challenges into use cases, implementation scope, and a path to value.
• Assess API feasibility and integration needs, and lead detailed technical discovery.
• Prepare and deliver complex demonstrations for high-priority opportunities.
• Work with sales and solutions teams to build ROI models and explain business value to economic buyers.
• Coordinate handoffs with deployment teams, bring field learnings into future sales conversations, and share recurring customer needs with product and engineering.
• Build team capability through enablement materials, playbooks, and coaching.

• Five or more years in customer-facing technical work, including substantial presales experience with large enterprises.
• Hands-on experience designing, building, or selling AI agents or agentic AI systems.
• Familiarity with agent frameworks, orchestration approaches, and language-model-based architectures.
• Practical knowledge of APIs, integration patterns, and enterprise systems.
• Experience with conversational AI, contact center platforms, or voice and chat automation.
• Ability to lead technical workshops and presentations for both engineering teams and senior business stakeholders; strong preparation, organization, and problem-solving skills.

• Python experience for prototyping, scripting, or tailoring demos.
• Familiarity with Salesforce or enterprise contact center technologies, two or more years in AI sales engineering, or experience at a high-growth startup.

The listed package includes medical, dental, and vision coverage; flexible paid time off; paid parental leave; retirement savings; a remote-work setup budget; and monthly wellness and communication stipends. Onsite employees may receive meals and commuter benefits. Compensation is location-based and includes variable target pay and equity; the stated OTE range is $220,000-$275,000.