Tier 2 Escalation Specialist; Fully Remote
Listing for:
Smartsheet
Full Time, Remote/Work from Home
position
Listed on 2026-11-15
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
- Handle customer technical issues with urgency and ownership.
- Troubleshoot using documentation, log files, and tools.
- Contribute to team goals through research and documentation.
Requirements:
- 2+ years technical support experience.
- Empathetic issue ownership and problem-solving skills.
- Familiarity with cloud applications and RESTful services.
About Smartsheet:
- Empowers teams with AI-driven collaboration.
- Values diverse perspectives and nontraditional paths.
- Committed to equal opportunity and inclusive culture.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, uniting human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, they foster a culture of innovation and inclusivity where diverse perspectives drive impact.
Are you ready to take on the Tier 2 Escalation Specialist (Fully Remote) role at Smartsheet?
This opportunity is part of our work in IT & Technology.
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