Commercial Lines Account Manager - Producer Operations Team; Fully Remote

Commercial Lines Account Manager – Producer Operations Team (Fully Remote)

Join Insurance Office of America as a Commercial Lines Account Manager on the Producer Operations Team. This fully remote position provides support to new producers during their first 3‑6 months and offers temporary assistance to other account teams as needed. Our remote work policy requires a dedicated, distraction‑free workspace. Employees may be required to work onsite within a 50‑mile radius of a branch on occasion.

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolve complex issues, and prevent errors or omissions.

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable reports and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor and maintain activity/suspense to ensure timely completion.
• Communicate frequently and transparently with the team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly.
• Stay current on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership in line with IOA values.

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High school diploma or equivalent.

• Competitive salary and bonus potential ($70,000‑$90,000).
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑minute phone screen.
• Online assessments.
• Interview(s).

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.